Return Policy
RETURN POLICY | TRUE BY COURTNEY
Free Returns, Darling!
No love lost if it's not the perfect fit! Here's how to prance back those goodies: We offer returns for with store credit or EXCHANGES
1. You've got a glamorous 7 days from the day of delivery to kickstart your return before the sale's a done deal.
2. Shoot a chic email to info@shopwithtrue.com with your order # and the reason for your fashion flip, and we'll hook you up with a return shipping label.
3. Print out that label, seal it with a kiss on your package, including the unworn treasures you're sending back.
4. Drop it off at at your local USPS office.
5. For exchanges you will be sent an invoice to cover the fee of shipping the new item our shipping fee is a $5.00 flat rate
Store credit only
We're all about the exchange. Unworn and unwashed clothing can shimmy their way back to us within 7 days of your delivery date. While refunds aren't our policy, we'll provide a full store credit just for you, doll. Expect an e-gift card waltzing into your inbox, subtracting the original shipping and return fees. Give us up to 7 business days to twirl through the process.
**Glam Returns Checklist:**
Make sure the clothing is in brand-new condition with their original tags still attached. Must be odor free, stain free, and unworn to receive store credit
Keep in Mind
Certain categories are final sale:
- Bodysuits
- Earrings
- Gift Cards
- Hats + Hair Accessories
- Sale Items
- 40% off items
- Sunglasses
-Swimsuits
We reserve the right to put the brakes on returns if they don't meet our glam standards. Don't fret; we'll send you a love note via email and send the items back to you at your expense.
Defects? Not Here, Darling!
If an item isn't received in perfect condition please Reach out to our Style Support squad at info@shopwithtrue.com within 7 days. Snap a pic of the oopsie, and we'll whisk it away from your wardrobe.
Defective styles:
Let us know within 3 days of delivery. But remember, It must be returned immediately. Defective items are automatic refund.
**Lost or Stolen Packages:**
It's a catwalk between you and the carrier, darling! No exceptions here. Rest easy; all our packages come with a little insurance, and you can strut to your local USPS or UPS office with your tracking number to track down your glam goodies.
**Note:**
Please ensure that your shipping address is as fabulous as you are. If your package pulls a disappearing act, file a claim with the carrier. We've got your back for up to $100 in insurance coverage.